Configuration Specialist
Configuration Specialist
Who are we?
We are revolutionizing the way people buy tickets to unforgettable experiences at the best destinations all over the world. Our technology makes planning easy for thousands of travelers to find all the experiences they don't want to miss during their trip (museums, zoos, theme parks, and more), so they can book all their tickets in one place.
We are an international company committed to making culture accessible to our customers and our employees. We embed diversity, equity, and inclusion into our company fiber organically.
These values are promoted from the inside out and we strive to represent and honor differences in gender, race, religion, and sexual orientation in our company culture, our content, and our product.
Our values
We are remarkable: Have fun, be creative, and celebrate great moments!
We are accessible: Communicate honestly and support each other
We are adaptable: Learn, adapt, and pivot. That's who we are!
Life at Tiqets
What you will do
Improving the support and service we provide to our suppliers and keeping it at a consistently high level is a long-term strategy for Tiqets. As part of the Configuration Management team your goal is to maintain a high and consistent level of support for our suppliers and internal stakeholders. You will be responsible for managing operations within Tiqets’ cities, and supporting our regional offices from abroad. You will play a key role in getting products, venues and content online. Next to this you will make sure that our suppliers display their products correctly and in the most optimal way on our website and mobile app by giving advice, providing assistance and executing modifications if needed.
For the right candidate, this is an excellent opportunity to grow your skills in project and content management, and gain hands-on experience in a dynamic, fun and hard-working scale-up.
Responsibilities
Assisting, advising, and supporting our suppliers during the onboarding process and in maintaining and creating their new products
Executing quality checks in the product creation process and advise suppliers to optimize their offering
Coordinate supply inventory management and uploading
Provide support to our active partners
Work closely with regional offices as well as with suppliers directly to ensure content, pricing, availability, API connectivity and other configurations are accurate and up-to-date
Liaise and collaborate with HQ teams on projects to optimise Configuration Management’s processes, guidelines and available features, as well as take ownership of internal projects
Qualifications
1+ year of experience in operations, account management, product onboarding, or administrative support
Experience working with suppliers, partners, or product-related tasks is a plus
Problem-solving mindset and a proactive and service-oriented attitude
Fast learner with the ability to adapt quickly to new tools, systems, and workflows
Organized and detail-oriented
Efficient time-management and multitasking skills
Excellent written and verbal communication skills, and comfortable collaborating with different teams and stakeholders
Interested in improving processes and helping operations scale effectively
Available to work 5 days per week
Fluent in English; other languages are a plus
Living in the Netherlands
Perks & benefits at Tiqets
Energetic, international work environment
Bright, welcoming office located in the centre of Amsterdam
Tiqets learning academy: skill lab, group & individual learning
Annual company getaway to undisclosed location
Mental health support through our partnership with OpenUp
Daily fresh lunch buffet provided by Join Programs
Sports activities: free gym, running sessions, boot-camp, football, climbing and more
Fun, sociable company events in and out of the office
20% employee discount code to explore great museums/venues worldwide
Pension contribution and travel compensation