What you will do

Within the Merchandising department, you’re the one who makes our customers an offer they can’t refuse. With a focus on performance driven  and destination specific merchandising, you’ll constantly try to create more relevant offerings for our customers and are responsible for how we show and sell our products best on Tiqets.com.

You run the show to increase performance of multiple destinations within an assigned region. This means you dive into data and challenge what we did yesterday to achieve outstanding results tomorrow. You spot and select which experiences to optimize, align with other teams and departments what they need to work on, chase the execution and report on progress and blockers. 

So, if you’re up for becoming a master of offers and challenging the status quo, we’d love to chat with you!

Responsibilities

• You make sure we hit the targets for your destinations by creating an action plan based on the opportunities and challenges you spot 

• You ensure all other supporting business teams execute on their actions and aren’t afraid to escalate to keep up the speed

• You execute optimisations (short term actions) to drive conversion and margin. This includes price tests, creation of new bundles and offers, and other types of promotions. 

• You come up with new ideas and tests to improve performance. Don’t be afraid. Fail fast, learn fast.

• You define and update the Merchandising Guidelines & Golden Rules with your learnings and new insights

• You are daily, weekly, monthly monitoring and analysing  your market/domain, tracking progress towards team and company goals, and reporting on KPIs

• You dive into other sources of data such as customer reviews, Google Keyword Planner.

• You provide feedback to product teams on usage and implementation of forthcoming features

Requirements

• 3+ years of experience in ecommerce/category management, data analysis or reporting

• Experience in a high-traffic consumer-facing ecommerce website

• Experience with A/B testing is a plus

• Highly proficient with BI and visualisation tools such as Looker, Tableau and Qlikview, and other site analysis tools like Hotjar, Google Analytics.

• Ability to thrive in a fast moving environment

• Proactive, positive mindset to initiate and lead new analyses and research to improve the customer experience

• Switching between ad-hoc analytical tasks and more structured projects, with good business judgement

• Ability to work independently as well as part of a multidisciplinary team

• Experience producing actionable insights and recommendations based on outcomes of analyses, tailoring your messaging to the audience

• Excellent communicator in English, both orally and in writing