What you will do

At Tiqets we love to challenge the status quo. As a Tiqeteer, you will learn and you will teach; inspire and be inspired; intellectually challenge and be challenged. You will have fun, you will entertain, you will have freedom, autonomy, and work as part of a cohesive team.

IT Support at Tiqets is more than just assisting your colleagues. We work with all parts of the business to ensure that our colleagues can do their job without interruptions and educate them on best practices when needed.

First and foremost, you:

Support our users. This means responding to daily tickets with solutions ranging from turning it off and on again, all the way to resolving major network outages. Every day will be different. Tiqets is a young business, and we live by constant iterations and improvements. IT Support is no exception to this. Your feedback and ideas will be instrumental in helping us grow.

Communicate with other departments and your colleagues and improve our current systems and processes. You will be encouraged to collaborate with all business areas to find the best solutions.

You will be responsible for:

• Responding and finding a resolution for tickets in our IT Service Desk on time.

• Configuring and troubleshooting Windows and Mac devices.

• Processing the onboarding of new Tiqets employees.

• Diagnosing and resolving basic office network issues.

• Building and maintaining a robust IT Support documentation database.

• Building and maintaining a Self Service Portal for our users.

• Providing remote support to sites worldwide (but within regular Amsterdam working hours).

• Configure and maintain our Google Workspace and Entra ID environments.

• Assist with setup for webinars online and global meetings in the Amsterdam office.

• And much more!

Examples of day-to-day tasks:

• Solving general hardware and software issues across many systems and devices.

• Preparing laptops for new users and creating/configuring accounts.

• Setting up a Zoom meeting for executives and troubleshooting any issues they may have.

• Managing our asset management system (SnipeIT) to ensure it’s up to date at all times.

• Staying up to date with current technology trends, and then researching their viability and application for our existing procedures.

• Pushing or modifying policies in Google Workspace and Entra ID to ensure they are up to date and our users are protected.

• Advising your colleagues on best practices for their digital security.

The type of IT Support Specialist we are looking for:

• They must be passionate about technology and problem-solving

• Excited to be part of a (sometimes) chaotic, busy, but fun work environment

• Likes being part of a small team to help it grow

• They should have experience with supporting Windows and Mac devices

• Experience with environments like Google Workspace or Entra ID (Not required but preferred)

• Experience troubleshooting basic client-side network issues (DHCP, DNS, Static IP)

• Ability to work independently when required, but also not afraid to ask questions when they must

• Strong attention to detail with excellent follow-up

• Available to work from our bright office in Amsterdam from Monday to Friday

• Fluent in English

• Living in the Netherlands