Junior IT Support Specialist

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Junior IT Support Specialist

Tiqets is an award-winning tech scale-up headquartered in the Netherlands. We are hiring a Junior IT Support Specialist to join our mission to bring the world more ways to culture! 

Full-time · Amsterdam

Who are we?

We are revolutionizing the way people buy tickets to unforgettable experiences at the best destinations all over the world. Our technology makes planning easy for thousands of travelers to find all the experiences they don't want to miss during their trip (museums, zoos, theme parks, and more), so they can book all their tickets in one place.

We are an international company committed to making culture accessible to our customers and our employees. We embed diversity, equity, and inclusion into our company fiber organically.

These values are promoted from the inside out and we strive to represent and honor differences in gender, race, religion, and sexual orientation in our company culture, our content, and our product.

Our values

  • We are remarkable: Have fun, be creative, and celebrate great moments!

  • We are accessible: Communicate honestly and support each other

  • We are adaptable: Learn, adapt, and pivot. That's who we are!

Life at Tiqets

What you will do

At Tiqets we love to challenge the status quo. As a Tiqeteer, you will learn and you will teach; inspire and be inspired; intellectually challenge and be challenged. You will have fun, you will entertain, you will have freedom, autonomy, and work as part of a cohesive team.

IT Support at Tiqets is more than just assisting your colleagues. We work with all parts of the business to ensure that our colleagues can do their job without interruptions and educate them on best practices when needed.

First and foremost, you:

Support our users. This means responding to daily tickets with solutions ranging from turning it off and on again, all the way to resolving major network outages. Every day will be different. Tiqets is a young business, and we live by constant iterations and improvements. IT Support is no exception to this. Your feedback and ideas will be instrumental in helping us grow.

Communicate with other departments and your colleagues and improve our current systems and processes. You will be encouraged to collaborate with all business areas to find the best solutions.

You will be responsible for:

  • Responding and finding a resolution for tickets in our IT Service Desk on time.

  • Configuring and troubleshooting Windows and Mac devices.

  • Processing the onboarding of new Tiqets employees.

  • Diagnosing and resolving basic office network issues.

  • Building and maintaining a robust IT Support documentation database.

  • Building and maintaining a Self Service Portal for our users.

  • Providing remote support to sites worldwide (but within regular Amsterdam working hours).

  • Configure and maintain our Google Workspace and Entra ID environments.

  • Assist with setup for webinars online and global meetings in the Amsterdam office.

  • And much more!

Examples of day-to-day tasks:

  • Solving general hardware and software issues across many systems and devices.

  • Preparing laptops for new users and creating/configuring accounts.

  • Setting up a Zoom meeting for executives and troubleshooting any issues they may have.

  • Managing our asset management system (SnipeIT) to ensure it’s up to date at all times.

  • Staying up to date with current technology trends, and then researching their viability and application for our existing procedures.

  • Pushing or modifying policies in Google Workspace and Entra ID to ensure they are up to date and our users are protected.

  • Advising your colleagues on best practices for their digital security.

The type of IT Support Specialist we are looking for:

  • They must be passionate about technology and problem-solving

  • Excited to be part of a (sometimes) chaotic, busy, but fun work environment

  • Likes being part of a small team to help it grow

  • They should have experience with supporting Windows and Mac devices

  • Experience with environments like Google Workspace or Entra ID (Not required but preferred)

  • Experience troubleshooting basic client-side network issues (DHCP, DNS, Static IP)

  • Ability to work independently when required, but also not afraid to ask questions when they must

  • Strong attention to detail with excellent follow-up

  • Available to work from our bright office in Amsterdam

  • Fluent in English

  • Living in the Netherlands

                               Perks and benefits at Tiqets

  • Energetic, international colleagues 

  • Hybrid work environment: Enjoy flexibility when you work at the office and receive a monthly contribution for working from home 

  • Get a contribution to spend on outfitting your home office setup

  • Bright, welcoming offices located in the centre of Amsterdam, Paris, London, Rome, Barcelona, Philadelphia, and Bangkok

  • Tiqets Learning Academy: group and individual learning sessions

  • Pension contribution (differs per country)

  • Travel compensation (differs per country)

  • Social sports: boot-camp, football, bouldering, and more

  • Social events: Internal and external events, including Friday drinks at the office, seasonal parties, and an annual company getaway to a surprise location

  • 20% employee discount code to visit museums and attractions worldwide

  • Visa Sponsorship (if applicable)

  • Daily fresh lunch buffet provided by Join Program

  • Mental health support through our partnership with OpenUp