Merchandising Business Specialist

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Merchandising Business Specialist (E-commerce/Business Analysis

Tiqets is an award-winning tech scale-up headquartered in the Netherlands. We are hiring a Merchandising Business Specialist (E-commerce/Business Analysis) to join our mission to bring the world more ways to culture!

Full-time · Amsterdam

Who are we?

We are revolutionizing the way people buy tickets to unforgettable experiences at the best destinations all over the world. Our technology makes planning easy for thousands of travelers to find all the experiences they don't want to miss during their trip (museums, zoos, theme parks, and more), so they can book all their tickets in one place.

We are an international company committed to making culture accessible to our customers and our employees. We embed diversity, equity, and inclusion into our company fiber organically.

These values are promoted from the inside out and we strive to represent and honor differences in gender, race, religion, and sexual orientation in our company culture, our content, and our product.

Our values

  • We are remarkable: Have fun, be creative, and celebrate great moments!

  • We are accessible: Communicate honestly and support each other

  • We are adaptable: Learn, adapt, and pivot. That's who we are!

Life at Tiqets

What you will do

We’re constantly adding more supply and finding more demand, and you’re responsible for the magic that happens in between. 

You’ll make sure our global supply is merchandised in the best way possible to create the highest value per session on our platform. Either by using Tiqets’ current features or working with the Product teams to develop new features needed in this fast-paced department. You’ll make sure that every new feature becomes scalable and gets rolled out throughout the company as quickly as possible so we stay one step ahead of the competition. 

With your affinity for (customer) data, you’ll work closely with business analysts and other team members to dive into data and challenge what we did yesterday to achieve outstanding results tomorrow. 

So, if you’re up for becoming a master of offers and challenging the status quo, we’d love to chat with you!

Responsibilities

  • You ensure that Tiqets’ global supply is merchandised according to Tiqets’ internal ‘playbooks’, working with almost all departments

  • But you also write and update the Merchandising playbooks (guidelines and rules on how to optimise)

  • You are daily, weekly, monthly monitoring and analysing  your market/domain, tracking progress towards team and company goals, and reporting on KPIs

  • You initiate and execute optimisation projects to drive conversion and margin. This includes copy improvements, price tests, creation of new bundles and offers, and other types of upsell promotions.

  • You keep track of, and increase your understanding of the problems specific to your focus area and/or market

  • You’re an expert Looker (BI tool) user, and other site analysis tools like Hotjar, Google Analytics.

  • You dive into other sources of data such as customer reviews, Google Keyword Planner.

  • You’ll work on coordinate and roll-out new tools and features. 

  • You work with Product teams on usage and implementation of forthcoming features. 

  • You coordinate between business teams to understand merchandising problems and share back with the rest of the business

Requirements

  • 3+ years of experience in ecommerce, data analysis and reporting

  • Experience in a high-traffic consumer-facing ecommerce website

  • Highly proficient with BI and visualisation tools such as Looker, Tableau and Qlikview, and other site analysis tools like Hotjar, Google Analytics.

  • Ability to thrive in a fast moving environment

  • Switching between ad-hoc analytical tasks and more structured projects, with good business judgement

  • Ability to work independently as well as part of a multidisciplinary team

  • Experience producing actionable insights and recommendations based on outcomes of analyses, tailoring your messaging to the audience

  • Experience with A/B testing

  • Proactive, positive mindset to initiate and lead new analyses and research to improve the customer experience

  • Excellent communicator in English, both orally and in writing

Perks & Benefits at Tiqets

  • Energetic, international colleagues 

  • Hybrid work environment: Enjoy flexibility when you work at the office and receive a monthly contribution for working from home 

  • Get a contribution to spend on outfitting your home office setup

  • Bright, welcoming offices located in the centre of Amsterdam, Paris, London, Rome, Barcelona, Philadelphia, and Bangkok

  • Tiqets Learning Academy: group and individual learning sessions

  • Pension contribution (differs per country)

  • Travel compensation (differs per country)

  • Social sports: boot-camp, football, bouldering, and more

  • Social events: Internal and external events, including Friday drinks at the office, seasonal parties, and an annual company getaway to a surprise location

  • 20% employee discount code to visit museums and attractions worldwide

  • Visa Sponsorship (if applicable)

  • Daily fresh lunch buffet provided by Join Program

  • Mental health support through our partnership with OpenUp