E-commerce Intern

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Merchandising (Business Analytics and E-commerce) Intern

Tiqets is an award-winning tech scale-up headquartered in the Netherlands. We are hiring a Merchandising Intern to join our mission to bring the world more ways to culture!

Internship · Amsterdam

Who are we?

We are revolutionizing the way people buy tickets to unforgettable experiences at the best destinations all over the world. Our technology makes planning easy for thousands of travelers to find all the experiences they don't want to miss during their trip (museums, zoos, theme parks, and more), so they can book all their tickets in one place.

We are an international company committed to making culture accessible to our customers and our employees. We embed diversity, equity, and inclusion into our company fiber organically.

These values are promoted from the inside out and we strive to represent and honor differences in gender, race, religion, and sexual orientation in our company culture, our content, and our product.

Our values

  • We are remarkable: Have fun, be creative, and celebrate great moments!

  • We are accessible: Communicate honestly and support each other

  • We are adaptable: Learn, adapt, and pivot. That's who we are!

Life at Tiqets

What you will do

As an Intern in the Merchandising team, you'll delve deep into conversion and customer experience, focusing on what you can learn and the actions you can take today to improve the customer journey. Overall, our goal is to increase the revenue per customer visiting our site. Therefore, the Merchandising team will help you learn about analyzing site usage, collaborating with other teams on their projects, configuring optimizations, and monitoring the impact of your changes.

Interning with the Merchandising team means you’ll gain valuable insights into how an e-commerce scale-up truly operates. You’ll work with various teams as merchandising is the spider in the web, and, most importantly, you’ll become proficient in executing data analyses and using your learnings to describe user-facing improvements.

Responsibilities

  • You’ll get exposed to all facets of Merchandising at Tiqets, including ticket pricing and availability, assisting customers in discovering products, optimizing landing pages, content, up- and cross-selling, as well as making improvements based on customer feedback.

  • You’ll make an impact as you’ll be assigned your own project directly related to the OKRs of the team.

  • You’ll actually get your hands dirty, making changes that customers will see in real time, whether that involves copy changes, creating new sales bundles, adding new tickets to sell, changing prices, or creating new types of pages to attract new audiences.

  • You’ll keep track of your tooling/market and KPIs on a daily/weekly/monthly basis, along with its impact on the company goals, and conduct ad-hoc analyses as needed.

  • You’ll monitor issues specific to the tools/market you are working on, sharing feedback and data with Product teams to help improve forthcoming features.

  • You’ll learn to update Merchandising Playbooks (company guidelines and rules on how to optimize) so others can understand how we do things

Requirements

  • This position is available with a start date of July 1, 2024. However, if you are looking for an internship with a start date in September 2024, we are open to that as well!

  • You should be currently enrolled in a Bachelor's or Master's program (with an analytical focus) and remain so for the duration of the internship. Unfortunately, if you have already graduated, we cannot proceed.

  • Some professional experience will help ensure you are comfortable working in our (informal but intense!) office environment.

  • We are seeking candidates with analytical skills and a willingness to learn how to execute data analyses and manage small projects independently.

  • You should be an excellent communicator, both orally and in writing.

  • Experience in scenarios where you have thrived in uncertainty, made significant improvements, and demonstrated good judgment, problem-solving, and follow-through skills is desirable.

  • The ability to work in a team, follow the guidance of team Playbooks, and align with the company strategy is crucial.

  • Available for full-time work. While we pursue the hybrid model, you would need to be in the office a minimum of three days a week to learn and gain exposure.

  • Living in the Netherlands, preferably in or around Amsterdam (for commuting purposes)

Perks & Benefits at Tiqets

  • Vibrant, dynamic, international working environment

  • Plenty of responsibility, and an opportunity to work and learn from the best in the field

  • Internship and travel allowance

  • Bright, welcoming office located in Amsterdam, 5 minutes on foot from Amstel station

  • Friday drinks and parties to celebrate our accomplishments

  • Sports activities: free gym, running sessions, boot-camp, football, climbing, yoga and more

  • Biweekly show-and-tell sessions with useful presentations from various team members, pizza and beer included

  • 20% personal Tiqets discount code for all of our products

  • Opportunity to make an impact in a fast-growing tech scale-up

  • Daily fresh lunch buffet provided by Join Program

  • Hybrid working model