What you will do

We’re constantly adding more supply and finding more demand, and you’re responsible for the magic that happens in between. 

At the heart of the Tiqets organisation, the Merchandising team is the driving force behind the success of Tiqets' curated platform strategy. As a Merchandising specialist, you’ll ensure that our products are merchandised to maximize their value to our customers and distributors. 

With your affinity for (customer) data, you’ll work closely with business analysts and specialists of other Tiqets teams to dive into data and challenge what we did yesterday to achieve outstanding results tomorrow. 

You’ll help us to grow and stay ahead of the competition by creating action plans for your experiences, initiating what you can right away and making sure all teams at Tiqets are contributing to the company’s growth. 

So, if you’re passionate about optimizing performance and challenging the status quo, we’d love to chat with you! 

Responsibilities

• You ensure that Tiqets’ global supply is merchandised according to Tiqets’ internal ‘playbooks’, working with almost all departments

• You improve and update the guidelines and optimisation rules in the Merchandising playbooks based on new learnings.

• You are daily, weekly, monthly monitoring and analysing your market/domain, tracking progress towards team and company goals, and reporting on KPIs

• You initiate and execute optimisation actions and projects to drive conversion and margin. This includes landingpage feature configuration and implementations, copy changes, price tests, creation of new supply combinations, and coordinating promotions.

• You keep track of, and increase your understanding of the problems specific to your focus area and/or market

• You work on a daily basis with data and analysis tools such as Looker, Hotjar, and Google Analytics to find new insights and monitor optimisations.

• You dive into other sources of data such as customer reviews, Google Keyword Planner.

• You help to roll-out new tools and features. 

• You interact with the business teams to understand merchandising problems and coordinate the optimisations to act on these problems

Requirements

• 3+ years of merchandising and data analysis experience in a high-traffic consumer facing, ecommerce environment

• Highly proficient with BI and visualisation tools such as Looker, Tableau or Qlikview, and other site analysis tools like Hotjar and Google Analytics.

• Ability to thrive in a fast moving environment

• Switching between ad-hoc analytical tasks and more structured projects, with good business judgement

• Ability to work independently as well as part of a multidisciplinary team

• Experience producing actionable insights and recommendations based on outcomes of analyses, tailoring your messaging to the audience

• Experience with A/B testing

• Proactive, positive mindset to initiate and lead new analyses and research to improve the customer experience

• Excellent communicator in English, both orally and in writing