Merchandising Specialist
Merchandising Specialist
We are revolutionizing the way people buy tickets to unforgettable experiences at the best destinations all over the world. Our technology makes planning easy for thousands of travelers to find all the experiences they don't want to miss during their trip (museums, zoos, theme parks, and more), so they can book all their tickets in one place.
We are an international company committed to making culture accessible to our customers and our employees. We embed diversity, equity, and inclusion into our company fiber organically.
These values are promoted from the inside out and we strive to represent and honor differences in gender, race, religion, and sexual orientation in our company culture, our content, and our product.
Our values
We are remarkable: Have fun, be creative, and celebrate great moments!
We are accessible: Communicate honestly and support each other
We are adaptable: Learn, adapt, and pivot. That's who we are!
We’re constantly adding more supply and finding more demand, and you’re responsible for the magic that happens in between.
At the heart of the Tiqets organisation, the Merchandising team is the driving force behind the success of Tiqets' curated platform strategy. As a Merchandising specialist, you’ll ensure that our products are merchandised to maximize their value to our customers and distributors.
With your affinity for (customer) data, you’ll work closely with business analysts and specialists of other Tiqets teams to dive into data and challenge what we did yesterday to achieve outstanding results tomorrow.
You’ll help us to grow and stay ahead of the competition by creating action plans for your experiences, initiating what you can right away and making sure all teams at Tiqets are contributing to the company’s growth.
So, if you’re passionate about optimizing performance and challenging the status quo, we’d love to chat with you!
Responsibilities
You ensure that Tiqets’ global supply is merchandised according to Tiqets’ internal ‘playbooks’, working with almost all departments
You improve and update the guidelines and optimisation rules in the Merchandising playbooks based on new learnings.
You are daily, weekly, monthly monitoring and analysing your market/domain, tracking progress towards team and company goals, and reporting on KPIs
You initiate and execute optimisation actions and projects to drive conversion and margin. This includes landingpage feature configuration and implementations, copy changes, price tests, creation of new supply combinations, and coordinating promotions.
You keep track of, and increase your understanding of the problems specific to your focus area and/or market
You work on a daily basis with data and analysis tools such as Looker, Hotjar, and Google Analytics to find new insights and monitor optimisations.
You dive into other sources of data such as customer reviews, Google Keyword Planner.
You help to roll-out new tools and features.
You interact with the business teams to understand merchandising problems and coordinate the optimisations to act on these problems
Requirements
3+ years of merchandising and data analysis experience in a high-traffic consumer facing, ecommerce environment
Highly proficient with BI and visualisation tools such as Looker, Tableau or Qlikview, and other site analysis tools like Hotjar and Google Analytics.
Ability to thrive in a fast moving environment
Switching between ad-hoc analytical tasks and more structured projects, with good business judgement
Ability to work independently as well as part of a multidisciplinary team
Experience producing actionable insights and recommendations based on outcomes of analyses, tailoring your messaging to the audience
Experience with A/B testing
Proactive, positive mindset to initiate and lead new analyses and research to improve the customer experience
Excellent communicator in English, both orally and in writing
Energetic, international colleagues
Hybrid work environment: Enjoy flexibility when you work at the office and receive a monthly contribution for working from home
Get a contribution to spend on outfitting your home office setup
Tiqets Learning Academy: group and individual learning sessions
Pension contribution (differs per country)
Travel compensation (differs per country)
Social sports: boot-camp, football, bouldering, and more
Social events: Internal and external events, including Friday drinks at the office, seasonal parties, and an annual company getaway to a surprise location
20% employee discount code to visit museums and attractions worldwide
Daily fresh lunch buffet provided by Join Program
Mental health support through our partnership with OpenUp