What you will do

As Senior Product Manager for Tiqets.com, you will own the outcomes of one of Tiqets' B2C product teams, focusing on helping travellers discover, choose and book the right experience.

Tiqets.com is where most customers find us, explore what to do and book their tickets. Our supply of museums, attractions and activities keeps growing in both breadth and depth. As our offering grows, the challenge is to keep the customer journey frictionless and inspiring, and to keep innovating on how travellers discover and book experiences. Our technology and platforms keep evolving, and you’ll help shape how Tiqets.com develops along with them.

What you will own

• The Tiqets.com B2C outcomes, against clear business objectives

• Customer experience and journey innovation across the B2C journey for activities, from discovery and evaluating options to choosing the right activity and completing a booking

• The product strategy for Tiqets.com, aligned with the overall Tiqets product strategy

• The full product lifecycle, from discovery and ideation to delivery, launch and impact evaluation

• The roadmap and priorities for your team, balancing customer value, business impact and technical feasibility

How you’ll work

• With a dedicated product team of a designer and engineers, plus data science support

• Building a deep understanding of our customers: what they need, where they experience friction and what helps them choose and book with confidence

• In a hypothesis-driven way: identify problems and opportunities, test, learn and iterate quickly

• Working closely with Merchandising, Supply, Customer Service, Expedia teams and other product teams

• Contributing B2C expertise to Expedia Group initiatives where it’s relevant

What we’re looking for

• 5+ years of product management experience, with a track record of owning outcomes in B2C e-commerce, marketplaces or travel

• Sound product judgment, connecting product decisions to business impact

• Comfortable making good calls without having all the answers, keeping your team moving and delivering impact while our technology evolves within Expedia Group

• Skilled at bringing people along, getting Merchandising, Supply and your team behind your ideas without formal authority

• Experience with experimentation and data-driven decision making

• Solid understanding of UX principles and a passion for simple, intuitive customer experiences 

• Comfortable discussing technical trade-offs with engineers

• Fluent in English, both written and spoken

• Living in the Netherlands
  

In your application, tell us about a commercial outcome you were accountable for, such as revenue, conversion or retention. What was the problem, how did you approach it and what changed as a result? We care more about how you think and how you got there than about the exact uplift 


📍This is a hybrid role working 2-3 per week at our HQ in Amsterdam